Jun

7

If Its a Service, Outsource It…

Filed Under B2B, Big Data, Blog, data analytics, Financial services, Industry Analysis, internet, news media, Publishing, Search, semantic web, Thomson, Uncategorized, Workflow | Leave a Comment

Time to look again at “law publishing”, or whatever it is we call it now. Twenty years ago a wonderfully insightful commentator, Professor Richard Susskind, began the business of redefining the relationship between the processes of the law and the work of law practices. He pointed out with inevitable truth that the things done by law practices were mostly not concerned with decision-making around the meaning and scope of the law: they were usually administrative processes that required little more than high quality oversight, or business and social decisions which lawyers were not uniquely qualified to make. Lawyerly fee structures pre-2007 took little account of where the expertise lay – users were charged by the time elapsed – and charged a lot. As a not very proficient law publisher myself in the 1980s I thought that the law market in regard to the way lawyers worked would never change – and all my contempories assured me that law was a wonderful area for publishers since it never suffered recession and just got richer.

So I followed the Susskind Thesis over the years with a kind of fascination. Having helped with the early acquisitions that built the Thomson Law Empire, it seemed preposterous that the practice of law which supported our efforts. These were the years of investment in “have to have” content and we gloated about the prices we were able to charge to law firms whose margins were such that we never dented their cost base. Yet change seemed inevitable once it became necessary to look at that cost base of law practice and wonder whether cheaper people somewhere else or algorthymic processes managed by third parties might not be the answer to maintaining law practice margins in the first recession ever when lawyers took a hit. I have written here several times about the forces that seemed to me to make it inevitable that Lexis should begin to build practice process software, that Wolters Kluwer in Germany should begin to develop semantic web architecture to create process engines for law practices, or that, true to its innately acquisitive culture, Thomson Law would buy PLC. So you could say that law publishing (and, even more quickly, tax and accountancy publishing) was moving, albeit slowly, to build the sort of workflow service environments that lawyers will need as they move from their traditional posture towards this agile, lower cost service solutions style of business. Most lawyers here in London now agree that a huge proportion of their client services will be outsourced, and most are very wary of the outflanking possibilities of firms like Axiom. This US major plays directly to corporate counsel, using its own law staff to modularize and customize processes and forming an effective back office for even the largest corporates, who formerly gave this work to commercial law practices. Add to this picture the rise of “Tesco law” – the provision for UK legal services to be licensed as a service to the public arm of non-law office activities – and the increase in land title (conveyancing) activity in the British house boom going via licensed conveyancers and not lawyers and you can see why some lawyers feel ever so slightly depressed.

But hold on a minute. If Axiom, who recruited the director running Lexis law practice work, can do it, why not Wolters Kluwer or Thomson or Lexis themselves. They could dis-intermediate, as we used to say in the old days, the lawyers and offer their service solutions directly to the lawyers’ clients. Quickie divorce? Let Thomson do it for you! Problems with statutory filings ? Let Lexis handle it! Of course, there may be small difficulties around holding onto a sustaining revenue flow from the people you are trying to replace while you are trying to replace them. But you could always change your name in the new business and hope that the new play was seen to be “different”. Which brings me to last month’s announcements about Cordery. Cordery Compliance Ltd (http://www.lexisnexis.co.uk/en-uk/media/lexisnexis-uk-launches-cordery.page) is targeted at general counsel in all business verticals. It has ABS status – in other words it is licensed by the Solicitors Regulation Authority in the UK to run a compliance business “combining content technology and advisory services”. It has recruited Jonathan Armstrong, formerly a partner in the London office of the US law firm Duane Morris to act as CEO. And is this another independent start up like Axiom? No, it is owned by LexisNexis.

Not of course that this is entirely unprecedented. Thomson bought Pangea3 (http://www.pangea3.com/news-events/press-releases.html) some years ago, though any organization that issues two press releases a year hardly seems very high profile to me. But they are certainly into automated document handling systems and services, though for Thomson Reuters as a whole it may be that the big push came in compliance, with the launch of their Accelus Suite of software, now recently presenting itself with WorldCheck fully on board. The so called “big” data surge and the increasing emphasis on compliance in all its many forms speeds the way. Outsourcing law and tax practises expect very smart technical solutions: having removed their traditional high staff to client ratio they want answers which still leave them with a saving, but which also promise better solutions for their clients. And increasingly they will want to go to one source for complete solutions. The relaunch of PR Newswire’s long-standing document filing system, Vintage Filings (http://www.thevintagegroup.com/), as Vintage last week is a reminder of this – compliance needs to be seen in the round and not just as a series of niche service offerings. But the PR Newswire announcement also shows that very many different types of former content companies are all growing in awareness at the same time: this will be a highly competitive space, it may be easier to start with a clean sheet of paper like Axiom, and it is certainly not true that former law publishers have a right to this emerging market space.

As in the database service developments in law publishing in the late 1970s (Lexis, Westlaw, Kluwer etc), publishers will agonize about how and particularly when to react. In the law market last year people like me were writing about the acquisition of BNA by Bloomberg and the possibility of a new third force in law publishing. Today, it looks as if by the time that third force consolidates, it will be competing in declining markets for law texts and book and newsletter style publishing. When Bloomberg Law/BNA steams into the station to supplant Lexis, that company and Thomson may already have left for a new destination from a different platform. In law, as in education and in B2B in recent years, the cry goes out to acquisition teams – “please do not buy any more books or magazines or newsletters!”

Jun

4

Identity is the New Money

Filed Under B2B, Big Data, Blog, data analytics, data protection, Industry Analysis, internet, mobile content, Search, semantic web, Uncategorized, Workflow | 1 Comment

Everyone in my world knows that I am as old as Methuselah, except Waitrose . As I pass around the store zapping the barcode on my groceries , I know that the wine and beer , when I reach the pay station , will trigger a call for a human staff member to visually categorize my grey beard as ” licensed to drink alcohol ” . This petulant annoyance at a petty delay resurfaced in my mind while reading Dave Birch’s excellent new book , ” Identity is the New Money ” ( London Publishing Partnership ” Perspectives ” series , 2014 ISBN 978-1-907994-12-8 ) . This should be in the travel bag of every information marketplace manager this summer . It is the very best restatement I have seen of the arguments supporting the idea that the credit card is about to diminish in influence , and that as soon as it has been replaced by identity resting upon the smartphone mobile wallet , cash will rapidly follow it too . And that mobile wallet , an API generating activity , not an app , is fundamentally about our identity management and the way we express our identity . Birch’s thesis now has real credibility , and he is able to illustrate it with case studies from around the globe . His new world bears no resemblance to the things that he used to talk learnedly to me about 20 years ago . Then we speculated ( or he speculated and I listened !) about Mondex and its ilk . A whole generation of software never flowered – until the Smartphone , key change agent here as elsewhere , came along .

The classic of them all is now M-PESA , the cash-and-cardless system which has been so successful in Kenya . Run by the mobile phone operator Safaricom ( part owned by Vodaphone who are also the operators elsewhere in East Africa ) this has become the lifeline money transfer system for much of the region , a way of creating country-city transfers that branch banking could not effectively accomplish , and a way of establishing identity , and with it trust , where it was difficult , outside of village society , to establish it before . But , as Dave Birch makes clear , there will be losers as well as winners . The Mobile Wallet could well take banking out of payments – leaving banks simply as a part of the lending cycle ( and not the most lively there , either , if his comments on Zopa and its rivals are borne out in time) . And then what happens to credit rating in the transactional data slipstream of mobile wallet transactions . Our record will , so to speak , speak for itself . I have argued for a long time that the “big” data risk to credit rating is much greater than the opportunity – it exposes the low value-add of much of the current marketplace – but here I can see a real possibility that rating could become a mobile wallet application very easily indeed . He finds much to admire in PayPal’s increasing incursions into physical commerce , and joyfully lays into the idea that Bitcoin is the answer because of its anonymity . Indeed , like cash it has a degree of anonymity , but this comes about because the log of exchange only indicates ownership to an encrypted key . Anyway , cash seems to me more corrupt than not ( though I had to smile at his stories of adult services vendors in the US using Amazon gift cards as currency with complete anonymity – what a brave investigator this man is !) His insight however on the future of cash is surely sound – we will replace it with thousands of exchangeable objects that are useful or desirable to each individual : ” Here in London we already have the Brixton e-pound . The Local Exchange Trading Systems ( LETS) from physical communities and the platinum pieces and Facebook credits from virtual communities will surge and merge , forming a panoply of private currencies that will make trade more efficient . Why save dollars for your retirement when you can save kilowatt-hours or calories ?”

Even a selective and space – constrained discussion of the book demonstrates that there is much here for anyone who aspires to trade on the network – even if you are trading data or information . What is harder to convey is that this short book is densely packed with argument ; written , praise be , in English of a straightforward and intelligible sort ; has every technical concept explained , and has a breezy and enjoyable good humour that typifies the author himself . Small wonder that he is one of our most revered Telco and payment systems consultants . I can also add that when cash and the credit card follow the cheque into the network twilight , we shall not be publishing books like this at all, and it is no surprize to see how much of this came from Dave’s blog ( http://tomorrowstransactions.com ). And now I have to go – the car is on a parking meter and , having already used the parking app ( universal now in a London where meters are diminishing – since no one has cash enough) to increase my time allowance remotely I have now exhausted that allowance as well as my readers .

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