May

9

Written on Vellum

Filed Under B2B, Big Data, Blog, eBook, Industry Analysis, internet, mobile content, online advertising, Publishing, Search, semantic web, social media, Uncategorized, Workflow | Leave a Comment

So off I went to the PPA (Periodical Publishers Association) conference, arriving unexpectedly early and thus catching the Minister of Culture trying manfully – and succeeding brilliantly – in saying nothing of consequence to the future of magazines for 20 minutes. I have encountered Ed Vaizey before – as pleasant and affable a politician as one would wish to meet – but he made it clear that everything significant was decided, as he put it, “above his payscale” so there was no real point in asking him a question at all. I reflected on the wit who suggested that if you needed a Minister for Culture you have no culture, and on a political society in which the government reacted to criticism that it had doctored yesterdays’ Queen’s Speech laying out its legislative programme in the light of election results the previous week, by pointing out that the speech in question is written on goatskin vellum, which takes a week to prepare and inscribe, and where the ink takes three days to dry. And we expect politicians to help us into a networked society! Really!

But from this low point everything got better. Under the ebullient chairmanship of Barry McIlhenney we looked through the PPA Publishing Futures report, where some of the characteristics of the industry became clear. In old world terms, the PPA’s consumer and B2B sectors are pulling further apart, and after a year of slippage in 2012, forecasts for the coming year are more buoyant in B2B than elsewhere. My surprize was that 34% of sales revenue was outside the UK (46% in B2B). It was not surprizing that consumer is only 8% digital, or that B2B is down to 41% of revenues coming from print (though the remainder is a mix of digital with events and consultancy). Average profit margin was 15-16%: very much higher for many B2B companies: rather lower for some consumer players who see little advertising recovery in print. But the world of the future that they all see is a wider range of revenue sources derived from additional services from remodelled businesses which are more “customer-centric” (one of the expressions du jour). The risks are the UK’s dodgy economy, the shortage of investment, the speed of change and the skills gap. B2B now recognizes that scale matters, and confidence is linked to size. On a scale of 1-10, member confidence stood at 8.4, with B2B averaging 9.1.

If indeed confidence is half the battle then this is good. And what followed bore out a good deal of that. Future’s Nial Ferguson showed the T3 technology service platform, a real mix of events, awards and digital services that has 40k subscriptions and 4 m uniques a year, doubling year on year. This has the same usage in the US as in the UK. Less than 20% of margins is now print, while 50% is digital.William Reed Publishing’s 50 Best Restaurants service has similar characteristics, with significant sponsorship (another theme of the day was the importance of sponsorship) and use of social media marketing techniques. Some players still feared the cannibalistic tendency of some digital developments (dmgmedia) but others saw and grasped for completely new business model concepts. In the latter category Immediate Media (BBC Magazines and Magicalia) was a stand-out, with CEO Tom Bureau placing ecommerce centre stage and using brand astutely with some key demographics. But was this really customer-centric? Going retail, in a High Street retail market in the UK that seems to have lost touch with customers, must surely imply that you know customer needs better than bricks and mortar retail does. What we heard about was not mass customization, but a development of reader reply cards, making it hard to see just what the partnership (another good word of the day) with market data player CACI really meant. The big pull at Immediate is Radio Times (bought by 900k AB1s a month and 2.2 m at Christmas; the problem is that they are mostly over 55). Making programming links to travel services (inviting people to book beach holidays at the murder scene in the successful UK crime thriller Broadchurch was a stretch too far for me!), is one thing: supplying customer needs in a user-centric matter is quite another. But I really liked the idea of using brand clout to get the travel companies to share booking data with you.

Dennis, in the hands of James Tye, their CEO, had a more relaxed view. He feels the key problem is format transfer. So they have invested in their supplier, Contentment, and their Padify environment, and have based themselves on HTML5 so as to “future-proof” the business. With 50 apps in the market and 50% of The Week’s subscribers taking a digital product, and given the strength of their print, there is an implication here, as well as elsewhere, that management have time to plan and strategize a response to a networked world. Listening to this I wondered if it was justified: I would have said that the only way to secure any degree of future-proofing was to get all the data – not content – semantically enriched and upon a single platform capable of interrogating structured and unstructured information, and make the key asset the searchable metadata, thus enabling content production to HTML5 or anything else, regardless of format. This prepares the way for a truly user driven network world – one where, amongst other things, the user drives the service through personalization. Templating is very restrictive, and Create Once, Publish Everywhere sounds grand, but only works when the user sees the format and editorial input that you have created for him as more important than removing those constraints and giving him just the content he needs or requires at a particular point in time or in a particular context.

And then on to Events. I did not go on the stream headed Content: Still King? for fear of blood pressure problems, but I really enjoyed the B2B sessions. People kept using words like Collaboration, Community – and even client ROI. Many of my anticipated criticisms from the previous post were confounded. I really liked the IHS Janes experience of getting users to ask for and subscribe to online seminar sessions, using the expertise of the Janes advisors in a new way. And then feeding back the data gathered into the publication system for blogs, articles etc. I rejoiced at the EMAP presentation: how refreshing it was to hear a manager in a unit that creates about 30% of EMAP’s revenue say that sales staff had to be retrained to ask the right questions and listen to the answers in the cause of getting customers to tell you what they want. EMAP’s 780 sponsors are now some 50% of gross revenue, and the object, as yet not attained, is to retain 75% each year. Naming rights enjoyed by BT and Oracle in terms of Retail Week events made a good case study, and supported the idea of a 12% growth rate in the coming year (given performances of 7 and 17 % in the two previous years, during which the changeover to a sponsor centric view has taken place).

And my grand vision of event software that allowed attendees, sponsors and exhibitors to create their own meetings and agendas within the event? It all takes place on Twitter and Facebook, apparently – which implies that event owners do not have the data flowing from this either. But the good news is that event organizers do need to give sponsors and exhibitors some idea of the ROI on the event: it might help here to have some convincing data to put into that model!

By the time I reached the street it had stopped raining. I hope that is true for this industry as a whole, and that they sound convincing when they meet their historic users once again – in the network.

Apr

4

Editorial Views and Viewers

Filed Under Blog, data protection, eBook, Industry Analysis, internet, mobile content, news media, online advertising, Publishing, social media, Uncategorized | Leave a Comment

So thanks so much for all the comments on the last piece. I am now truly troubled and confused. Some of you seem to think that the regional press never will re-create itself, so it must be left to innovators to innovate and old brands to die. Yet those who are deeply involved in the regional press claim that the tools and utilities required for innovative services are simply not available. I decided to look at the latter this week, to look only in the UK, and to follow up some of the leads I received as a result of the first piece.

Since the premiere brand of Johnston Press is the Scotsman, I started my search in Edinburgh. There I found the Edinburgh Reporter, and a small team of local reporters working around an editor (Phyllis Stephens) to create, at www.theedinburghreporter.co.uk, a start-up local event site. This is powered by the nOtice web software currently being trialled (progress report awaited) by Guardian Media Group, which is itself an innovative newspaper project, given that it is an invite-only beta run by a group that sold its regional division and exited hyperlocal. But have a look at the intentions listed 18 months ago (http://gigaom.com/2011/10/28/guardians-n0tice-puts-a-new-twist-on-hyperlocal/) and look at http//nOtice.com to see what is being trialled. Clearly the effort here is to find ways in which users can post content and link to existing content. If you look at The Edinburgh Reporter, then you can see how they use Bambuser and You Tube to provide the image and video upload elements. The principle of hyperlocal is emerging here: we are all our own reporters and freelances, and whether or not we need an editorial hub depends more on brand and business model than on anything else. But the vital feature of this model is the need for someone to be able to signal what sort of news update they need so that those “closest” to the news can create media – video, audio, text – and send it back to be accessed and posted.

Which is when I was introduced to CivicBoom (http://civicboom.wordpress.com/about/). A great deal of the communication around nOtice is twitter-based. CivicBoom, from Canterbury in Kent, has its own mobile app, Boomlly, which acts as the reporting link, and the means of signalling when stories are needed. As far as I know, CivicBoom is not currently in active use in the newsroom of any UK regional, yet it is the perfect tool for experimenting with hyperlocal on the smartphones of a local youth (or mature) audience. As we move into the 4G world, the image and video output of an observant community can be turned into hyperlocal news and information, and the news organization/newspaper can tune and frame this content flow by using apps like Boomlly to request coverage, seek other views, repeat coverage or request similar coverage from different places. In other words, citizen journalism can now be organized on a far better basis than ever before, to the extent that it really does become the answer to “how can we do all that we need to do for hyperlocal on a reduced and reducing journalist workforce”. The first examples of citizen journalism at any scale that I mapped were in Florida in the early years of this century, and they plainly lacked the tools to do the job. Well, the answer is now clear – recognize and adopt your own community as participants and partners, follow the interests of that community, seek quality and set standards but do not forget who is doing what for whom. In order to succeed at hyperlocal the regional press may need to retire its editors, turn its remaining reporters into Boomlly operators and forget what was learnt in the age of print about editorial power. But since the alternative is a slow road to extinction then I strongly recommend anyone interested in survival to contact Lizzie Hodgson (e.hodgson@civicboom.com) at Civicboom and discuss the re-integration of community around news. Now.

And if the partial answer to “there is no hyperlocal news is a community answer, the other important reminder is to underline the fact that local news organizations do not mine existing database resources for hyperlocal news. Thus, for example, the national database of roadworks (www.elgin.com) is not used in any active news environment, as far as I know. Yet one of the most important pieces of information you can give anyone on a hyperlocal smrtphone service would be where delays and disruption can be expected, when it starts and when it is due to end. Much more data of this type is now becoming available, both through Open Data mandates and commercial efforts. You do not need Big Data in a local context to find it, and it blends beautifully with citizen journalism.

If the regional press is to hold its post-print position and move forward, then the size and shape of the local opportunity must be re-defined. Successful citizen journalism can point to entrepreneurial activity in local eBook or local eLearning activity. The media organization as a one delivery, advertising-driven, wholly broadcast news operation in the locality may finally be dead; visions of its future are experimental, but it is only by iteration that we drive netorked publishing forward. There are plenty of US models, and even if Patch.com will not eventually succeed then the broadcast media work around EasyBlock (MSNBC) and iReport (CNN) should provide some clues – and TownSquareBuzz and The Batavian suggest others. This is the eleventh hour – there is not a minute to spare!

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